Biolite FirePit FireMat biolite

Fast shipping and professional packing

Due to our longstanding partnership with UPS FedEx DHL, and other major international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained and will pack your goods in accordance with our exact and precise specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. We ship to hundreds of thousands of customers daily across different countries. The fact that we are committed to becoming the biggest online retailer in the world is clear. The warehouses and centers of distribution are in Europe, as well as the USA.

Note: Orders with multiple items will have a different processing time for each item.

Before shipping, we will inspect the ordered items carefully before shipping. The majority of orders will be delivered within 48 hours. The delivery time will be between 3-7 days.

Returns

The stock is constantly changing and is not completely managed by us due to the involvement of several different parties, such as the factory and our warehouse. This means that the actual stock could alter at any time. Be aware that your order may be out of stock when the order is placed.

The policy is 30 days. We are unable to exchange or refund your order when it's been 30 days since the purchase.

In order for your item to be considered eligible for return, it must be unopened and in the same condition as when you received it. The item must be in the original packaging.